RETURN & REFUND POLICY
WELCOME / SILICON FOOD
At Silicon Food, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:
- Returns Request:
- Returns can be requested through us via email at info@siliconfood or WhatsApp +44-7791-965715.
- Please provide your order details and reason for the return in your request.
- Return Window:
- Returns are accepted within 5 hours from the time of delivery.
- Condition of Returned Items:
- Returned items must be in new and unused condition, with all original packaging.
- Once the returned items are received at our store and their new condition is confirmed, we will proceed with the refund process.
- Refunds Process:
- Refunds are processed within 3 days after the returned items are received in our store and their new condition is confirmed.
- If the customer paid via Cash on Delivery (COD), you have the option to choose between a refund to your bank account or receiving a coupon of the same value.
- For COD payments, refunds will be processed within 3 days after the customer’s choice of refund method is confirmed.
- Non-Refundable Shipping Fee:
- Please note that the shipping fee paid at the time of purchase is non-refundable.
We aim to make the return and refund process as smooth and efficient as possible. If you have any further questions or need assistance, please do not hesitate to contact our customer support team at info@silicon.com. We are here to help!
